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Help Desk: Frequently Asked Questions

Who do I contact if I have a problem getting my bingo money?

If you follow our simple step-by-step instructions to the letter you should have no problem claiming any of the free bingo offers on this site. Sometimes however, there are technical problems that arise and if this happens it is best to contact the Bingo hall you have joined directly.

If they are slow to help or unresponsive, please refer the matter to me and I will look into it for you!

What does 'no deposit required' mean?

You will see this phrase on most of the Bingo reviews on this site. 'No deposit required' means that you don't need to deposit any money whatsoever to take advantage of a free offer.

What do I do if my weekly Bingo newsletter stops arriving?

If your Free Money Fridays newsletter does not arrive in your inbox by Friday afternoon please check your junk mail and set Sophie Lexus to your Safe Senders list. Remember, if you miss a newsletter you can catch up at the Free Money Fridays Blog.

I've forgotten my bingo hall password. Can you help?

I'm afraid I can't help people retrieve their bingo hall passwords. If you lose your password you should contact the Customer Support team of the Bingo Hall that you wish to log into.

I tried to sign up to a Bingo Hall but it says I'm already a member. What's going on?

Some Bingo Halls only allow one membership per household. The best thing to do is contact the site's Customer Support team and explain your situation.